FAQ

Yes of course you can. Phone us on 07 4951 2996 during business hours. If we cannot take your order straight away due to customers, we will happily call you back and place your order.

Delivery in Australia is FREE for orders over $150.If the order is less than $150 it will cost a flat rate of $10. We also offer a collect in store option if you are prepared to pick your order up from our Mackay store.

You can click and collect from our Mackay store during business hours. Once the order has been processed and completed you will be sent a text message confirming that the order can be collected.

You can contact us by phone, email or social media. We welcome customers contacting us for any reason whether it be a complaint or a compliment.

You will be sent a tracking number in the notes section of the order confirmation. We send via Australia Post so all orders can be easily tracked. If you put the tracking number into the Australia Post Tracking System it will give you updated tracking and delivery times.

Orders are usually dispatched within one day of receiving. If there is an issue with an order, we will contact you as soon as possible to explain the reason.

We respond to all queries as quickly as possible, usually within one working day.

If you use our online ordering system you can pay by Credit Card, Debit Card, PayPal and AfterPay. You can also use our offline ordering system where you call the Mackay store and process a payment over the phone. The store can be contacted on 07 4951 2996 and we can send orders via the normal post system.

You can place an order via our online ordering system, or alternatively you can place an order by phone or email. If you decide to place an order by email, please DO NOT send us your credit card details in the email we will telephone you back and ask for them.

Due to the nature of supplements and health regulations we cannot accept any returns of opened products unless they are faulty. You cannot return a product because you did not like the taste, texture or recommendation.

In the case of products being faulty you must contact us immediately (within 3 days of delivery) directly at mackay@massnutrition.com.au with photo evidence and information about the product. We will likely want the product returned so we can investigate the issue further to ensure it does not happen again.

We use Australia Post to ship most of our products which also provides tracking notifications.

We respect your privacy and as such you can be rest assured that we never pass on your details to other parties.

If you have a query you can use our online form, email us mackay@massnutrition.com.au, or phone us on 07 4951 2996 and we will gladly answer any questions you have.

If we cannot obtain an item (i.e. if our suppliers have stopped producing the item), we will instantly be in contact to obtain the next best alternative for you that is at least equal to the value of the item you originally ordered. If it is not possible, we shall contact you and ask if there is anything else you would like or whether you would like a refund.

The name that will show on your statement is Cognatio Ventures Pty Ltd.

Orders placed by 11am on a business day are despatched the SAME DAY. Orders placed on weekends or public holidays will be despatched the next business day. If we cannot dispatch your order due to stock within this time frame, we will notify you and determine a solution.

Please take Public Holidays into consideration when placing orders. If we have a promotion or sale, please take into consideration there may be an extra delay due to a higher than normal number of orders!

Promo codes cannot be used on items or stacks that have already been reduced (unless stated otherwise). The stacks or reduced items will generally be discounted 15% or more so we cannot offer any further discount on these.